Terms & Conditions
These Terms and Conditions (“Terms”) govern all training services provided by Proud Human Hoops (“PHH”). By registering for any session, membership, or package, you agree to the following:
1. Payment & Structure
PHH offers training through memberships, session packs, and drop-in sessions.
- Memberships are billed automatically every 28 days.
- Session Packs must be used within the stated time-frame.
- Drop-in sessions require full payment at the time of registration.
All payments are final and non-refundable.
2. Memberships
Memberships are built around a consistent weekly training schedule.
- Spots are reserved for registered athletes and are not held without an active membership or confirmed booking.
- Athletes are expected to attend their assigned session(s) each week.
- Memberships renew automatically every 28 days unless cancelled prior to the next billing date.
- Memberships are non-transferable.
3. Session Packs (5-Pack)
- Session packs are valid for 6 weeks from the first session.
- Sessions are booked for the same day and time each week unless otherwise communicated.
- No extensions, pauses, or rollovers are permitted.
- Unused sessions expire at the end of the 6-week period.
4. Drop-In Sessions
- Drop-in sessions are subject to availability and not guaranteed
- Full payment is required at the time of booking
- Drop-in sessions must be used within 7 days of purchase and are valid only for the selected session unless otherwise approved
5. Attendance & Make-Up Policy
- 24 hours’ notice is required to retain a session.
- If notice is provided at least 24 hours in advance, the session may be rescheduled within 2 weeks of the original session.
- Make-up sessions must be communicated and confirmed with PHH in advance.
- Missed sessions without proper notice, or within 24 hours of the session, will result in loss of that session.
6. Pause Policy (Memberships Only)
- Session packs are not eligible for pauses or extensions.
For memberships:
- 1x/week members: pauses available case-by-case
- 2x/week members: up to 2 pauses per year
- Unlimited members: quarterly pauses permitted
Pause guidelines:
- Maximum pause length: 14 days
- If a pause exceeds 14 days, membership will automatically resume unless otherwise arranged
- If a longer break is required, the membership must be cancelled and restarted at the current pricing rate
- Previous pricing will not be honoured upon restart
7. Cancellations
- Membership cancellations must be submitted prior to the next billing date
- Once a billing cycle begins, it is considered active and non-refundable
8. Payment Issues
- If a payment fails, access to training will be suspended immediately
- Access will resume once payment is successfully processed
9. Pricing
- Pricing is subject to change at any time for new purchases
- Existing memberships will maintain their current rate unless otherwise communicated
10. Environment & Expectations
PHH is a space built for growth, accountability, and respect.
Athletes are expected to:
- Show up ready to engage and compete
- Support others in the environment
- Take ownership of their development
Disruptive, disrespectful, or unsafe behaviour may result in removal from training without refund.
11. Liability & Waiver
Participation in training involves physical activity and inherent risk.
By registering, you acknowledge and accept these risks and agree that PHH, its coaches, and affiliates are not liable for injuries or damages, except in cases of gross negligence.
A waiver and media release are included as part of the registration process.
12. Credits
- Credits may be issued at the discretion of PHH
- Credits can only be applied toward membership or recurring training payments
13. Privacy
Personal information is collected for registration and communication purposes only and will not be shared without consent.
14. Changes to Terms
PHH reserves the right to update these Terms at any time. Continued participation constitutes acceptance of any updates.
Contact
For any questions, please contact: [email protected]
